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While our name has changed what we do hasn’t. Our new name will bring together all the ways in which we help charities, making it easier for charities to find and access all the different services they need, from donated software to digital advice to recruitment.

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Privacy Policy

Charity Digital (“us”, “we”) respect the privacy of every person who visits or subscribes to our websites and online publications (“you”) and are committed to ensuring a safe online-experience.

This privacy statement outlines the personal data we may collect about you and how we may process it, as well as how our service providers might do the same. This privacy statement also tells you about your rights to control this data.


Our privacy commitments

Charity Digital will not use any personal data collected on this site for any purpose other than that specifically stated. Charity Digital will not use personal contact details unless you agree to the data protection opt in supplied. If you agree to receive, or sign up for, further information from Charity Digital you will be offered an opportunity to unsubscribe from that communication at all points of contact.

We subscribe fully to the GDPR (2018) and the Privacy and Electronic Communications Regulation (2003). Charity Digital will never intentionally misuse or allow others to misuse any personal data it collects or holds.

Please note that (“this site”) might contain links to external sites as well as advertisements for purchasable products or services from third parties. This privacy statement does not cover the activities of such third parties. You should consult those third party sites’ privacy policies for information on how your data is used by them.

Charity Digital does not sell or pass on personal contact details to any organisation and will not do so in future without asking you for a specific opt-in to that scheme.


About us

Charity Digital (Charity Number: 1133179; Company No. 06902258) is a charity that was established in 2001 to help other charities with IT. As well as operating this site, we also operate an IT donation programme ( and Charity Digital News (

This site is the main website for our email marketing programme for charities – ‘Charity Digital Mail‘. We offer a signups to the programme, and a contact form for enquiries.

Our physical address is:

Charity Digital
Pennine Place
2A Charing Cross Road

As well as by mail, we can be contacted by email at or by telephone at 0207 324 3380.


Responsibility for your data

Charity Digital is subject to the General Data Protection Regulation 2018 as enforced in the UK by the ICO.

We are the sole data controller for this site. We do use chosen processors to help us do this, including Google Analytics, Hotjar, WPengine, Salesforce and Dotdigital.


Collection of personal data

Our primary goal in collecting personal data from you is to give you an enjoyable customised experience whilst allowing us to provide services and features that most likely meet your needs.

We only collect personal data from you through data inputted through enquiry forms (if submitted), newsletter subscriptions (if joined) and anonymised site usage data. We do give you the option to access our sites’ homepages without subscribing or registering or disclosing your personal data.

Please note that we do not intend to collect any personal data from children under thirteen years of age and no child under thirteen should submit any personal data to any of the Sites. Should we discover that any such personal data has been delivered to any of the Sites, we will remove that information as soon as possible.


Charity Digital collects personal data such as your name, company and email address in order to reply to your query. This information may be used in conjunction with information we hold against any services that you have signed up for (such as but not limited to, those listed above) where it is appropriate to helpfully reply to your enquiry.

This information is used to administer and deliver to you the support you have requested, to operate our sites efficiently and improve our service to you, and to retain records of our business transactions and communications. By using this site and submitting personal information through the registration process you are agreeing that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the site services and developing our business.

Call recording

If you contact us via telephone, we will only use telephone recordings for training and statistics purposes internally to monitor our services. Our recording retention period is 365 days. If you would prefer not to be recorded, you can email us at

Website cookies and similar technologies

We use cookies to improve the performance of the site. You can find more about this in our cookie policy.

Trading in personal data

We will not collect your personal data with the intention of passing it to other organisations unless you have explicitly given your consent for us to do so (separately to this privacy statement).


Data storage and transfers

Your personal data is stored on servers in the European Economic Area (EEA). If we share your personal data with any third-party service provider in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with current European data-protection legislation.


Information collected at one Site may be used by any other Charity Digital services for the purposes listed above.

We may also disclose your personal data to other third parties, including, without limitation, professional advisers, or governmental or State institutions or regulatory authorities, where necessary in order to exercise or defend legal rights or where required by law.

We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.

Confidentiality and security of your personal data

We are committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal data from loss, misuse or alteration.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features described above to try to prevent unauthorised access.

We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All our employees, contractors and data processors (i.e. those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of your personal data, are obliged to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for us in line with the standards set out in the GDPR.


Questions and comments

If you have any questions regarding this Privacy Policy or Charity Digital’s site practices, please do not hesitate to contact our data protection officer:

Attn: Data Protection Officer
Charity Digital
Pennine Place
2A Charing Cross Road


Privacy policy updates

This privacy policy is subject to occasional revision and we place any updates on this web page.

If we make substantial changes to this privacy policy, we will notify you through the website interface, or, if you have provided your email address, by email. You are responsible at all times for keeping your email address up to date. Any changes to this privacy policy will be effective immediately and your continued use of our websites after such time shall constitute your acceptance of the amended policy.


This privacy policy was last updated 5th September 2018.